Returns & Exchanges

Due to the perishable nature of our traditional Polish food products, we prioritize food safety and freshness above all else. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to ensure a prompt resolution.

Return Process

• 1.
  Inspect Your Delivery

  Carefully open your package immediately upon arrival and verify that all pierogi, sausages, and specialty items are present and in good condition.

• 2.
  Document Any Issues

  If you notice damage to the packaging or any quality concerns, take clear photographs of the items and the shipping container for our review.

• 3.
  Contact Customer Support

  Email our support team at [email protected] with your order number and the photos of the affected products to initiate a claim.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement or a refund for the damaged goods; please note that we do not accept physical returns of food items for safety reasons.